Return Policy
- Return Request:
- We accept returns or exchange only in the case of incorrect product delivery or damaged items.
- Please note that 360 degree uncut video of parcel opening or box opening is mandatory for all such complaints.
- If you receive the wrong product or a damaged item, please notify us via email (aenakstudios@gmail.com) within 48 hours of delivery. Include a brief explanation of the issue along with relevant images & uncut opening video.
- Our team must receive and approve your request. Once your request is received and approved, we will arrange for a return pick-up.
- Any complaints reported after 48 hours of delivery will not be accepted.
- Please ensure that any returned product is unused and has its original tags intact. If the product is found in used state, the refund will not be applicable.
- If the exchange is requested because you didn’t like the product (e.g., color, print, or personal preference) and there is no defect or wrong item, the shipping charges for both pickup and re-delivery will be borne by the customer.
- Products purchased during sale periods or at discounted prices are not eligible for returns or exchanges.
- Customized products are not eligible for return / replacement / refund.
- Return/exchange requests are accepted once per order.
- All returns & refunds are subject to the discretion of Aenak.
2. Refunds:- Refunds are only issued for fulfillment errors, such as incorrectly shipped / missing or damaged items.
- Once your return has been authorized, we would issue a store credit note or we can refund the amount in your UPI / Bank account deducting the shipping charges against the purchase.
- We do not give Cash refunds.